About

Step 1: Register & Create Your Profile

• Download the Guidance document
• Read  the Terms & Conditions which includes our Privacy Policy & Terms of Use
• Register an account and create your profile. Please note it can take up to 3 working days for accounts to be approved -this may take longer during holiday periods

Step 2: Add and/or Review "Offers" & "Requests"

• Add your offer of help or request for help and wait to be contacted
• Review the offers and requests and contact an organisations if you can help or want to claim an offer
• Deliver / Receive the benefit and/or support required

Step 3: Feedback on Your Experience

• Complete the feedback form in your account profile
• Your feedback is important for us to demonstrate the benefits that have been delivered for the community through the marketplace